Update your duplicator’s firmware safely

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Well, let’s start with the definition, what is a firmware update? According to Wikipedia,” firmware is a term often used to denote the fixed, usually rather small, programs and/or data structures that internally control various electronic devices.”

To describe it better in this case, for duplicators, firmware updates are released for three reasons :

1. A new burning drive model has become compatible with the duplicator’s controller, or a higher hard disk drive capacity is supported in the newer software version, and that requires an update for the device firmware.
2. A bug was discovered, and the firmware’s purpose is to fix it.

Our dvd duplicators are delivered with the latest firmware updates, but sometimes they are released often. Anyway, before performing any update to your duplicator, we suggest consulting our technical support first, because if something goes wrong, a defective firmware update can destroy the controller.

In our duplicators, we use 2 controller types : one is for regular SATA Duplicators, the other for the LightScribe SATA Duplicators, and I will describe in short lines about getting to Advanced Settings menu, where the Update Firmware option is, along with other useful options for professionals :

For type 1 (SATA Duplicators) : Press, and hold pressed for about 3 seconds the ESC key, then release it, and the Advanced Settings menu will show up

For type 2 (LightScribe SATA Duplicators) : Press, and hold pressed for about 3 seconds the ESC key, release it, then press and hold pressed for another 3 seconds the ENT key. Once released, the Advanced settings menu will show up on your duplicator’s display.

The update procedure is quite simple. You ask for the latest file from our tech support, then burn it to a disc, put it in your duplicator’s source drive and go to the options mentioned above. From there, you find the “Update Firmware” option which once selected will search for the update file on the master disc, and you need only to confirm It by pressing ENT. After the update has been applied, the duplicator needs to restart. A BIG WARNING HERE !!! DO NOT restart the duplicator by yourself, unless the tower requires that. Otherwise, the software re-writing of the controller master chip will not be complete and you won’t be able to use your duplicator. That is why, we recommend you to contact our tech support first, before performing any updates :

-          E-mail : techsupport@duplicator4all.com

-          Phone : 0800.066.4559 (UK TollFree number)

-          Online : simply go to www.duplicator4all.com and click on “Live Support” on the left side