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USB Active issue

You received your duplicator but your bottom burning drive is not working? Well, this might be a common settings issue. Because our towers are tested before shipping them to the warehouse, the USB setting might be active. So, in order to use your bottom burning drive, you must de-activate it.

There’s a thing you should understand. A drive cannot be connected to 2 control devices at a time, in this case can’t be connected and visible to the PC, and controllable by the duplicator at the same time.

So, in order to fix that, in the main menu of your duplicator, depending on the version, you have one of two ways :

1.Navigate  using the arrow keys to the “USB Option” or “USB Connection”, which is usually the last option and switch it to OFF, and wait for the duplicator to restart

 

OR

 

2.Navigate using the arrow keys to the “Setup” option and inside this option search for “USB Option” or “External Connection” and switch it to OFF. Again, wait for the duplicator to restart

 

Now your duplicator’s bottom burner is NOT connected anymore to the PC, it’s controlled by the duplicator’s controller, and you can use it for it’s main purpose, duplicating discs.