The problem with conducting sales overseas, lies not in making the sale, but in supporting the sale once it’s made. Today, sales can be made from anywhere in the world to anywhere in the world without issue. However, the key to a successful sale, lies in the support provided and expediency at which the product can arrive to the customer.
Produplicator has always prided itself in developing partnerships with savvy, quality companies around the world. Since customers expect to get real time answers and service if there are any problems, it is hard to maintain strong customer support when the sales people and technicians are located thousands of miles and multiple time zones away. That is why we established office in Europe, in addition to our USA location, so that we can be responsive to the customer’s needs and quick to provide product or a solution, typically within the same day.
Another key element, that often goes unnoticed, is having sales people that understand these markets and their customer base. A customer in North America may have completely different expectations, needs, and interpretations as opposed to customers in Europe for instance. Having sales people from the region allows Produplicator to better understand the customer’s needs and the tools available to provide them what they need when they need it.
With offices in the US mainland and Europe, Produplicator can provide quick fulfillment, support, or advice anywhere in the world in real time. This is just another reason in the long list of why Produplicator is the preferred company to work with!
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